Is SCO an autonomous experience for the customer?
Yes, SCO is an end-to-end, customer-facing sales touchpoint. For any regular, basic sales, it should be able to deliver the full experience, from scanning the product to sending the receipt to the customer.
Can SCO be monitored?
We provide a POS/SCO monitoring application that shows, in real time, the ongoing processes across multiple terminals.
What can I do if the SCO is not covering what my customer needs?
If it’s a regular request, it should be asked to the product and added to the standard so everyone can benefit from it.
If it’s a punctual need, an employee can switch to POS mode from the SCO, manage the order there, then move back to the SCO for the next customer.
Can staff switch between POS and SCO modes?
Yes, staff can switch the same terminal between regular POS mode and SCO mode as needed. All transaction data is preserved when switching, so customers don’t lose their progress.
What happens if a customer needs help during SCO checkout?
Customers can press the help button to call for staff assistance. The system also automatically calls for help in certain situations, like unknown products, high transaction amounts, or identification issues.
What happens when customers can’t scan a product?
Customers can use the ‘Enter Code Manually’ button to type in the product codes. If the system still can’t identify the product, it will automatically call for staff assistance or show help options depending on the store’s configuration.